Resident guide

1. Getting started

The site is for Brannon Estates residents. Anyone can see the home page and the calendar; everything else needs an approved account.

1. Go to brannonestates.org and select Register (top right).
2. Enter your first and last name and your email address, and choose your home address from the list. If it isn’t listed, choose “My address isn’t listed” and type it.
3. Choose a password: at least 10 characters, with an uppercase letter, a lowercase letter and a number.
4. Your account is now waiting for approval. The board checks that you live in the neighborhood, usually within a few days, and you get an email when it’s approved.
5. Select Sign in and use your email and password.

Already got an email from the board? The board may have created your account for you. Use the link in that email to choose your password — don’t register again. If the link has expired, use Forgot your password? on the sign-in page.

Each household member can have their own account with their own email address.

2. Your account & email

• Forgot your password? — on the sign-in page; you get a link by email that works once, for an hour.
• My account (select your name, top right, then the account link) — change your password or phone number, and see your property’s county record.
• Email notifications — on My account, choose whether to get emails about your requests, reservations and neighborhood announcements. Password and security emails are always sent.
• Private-message alerts are a separate setting and are off until you turn them on.
• To change your name, email or address, contact the board.

3. Home, calendar & events

• The Home page shows upcoming events, announcements from the board, open surveys, any events you’re invited to, and useful links at the bottom.
• The Calendar shows events and, once you’re signed in, tennis and clubhouse reservations and the birthdays and anniversaries neighbors chose to share.
• Open an event to see the details and attachments. If you’re invited, answer Going / Maybe / Can’t make it, say how many are coming and what you’ll bring. You can change your answer until the event.
• If you’ve said you’re going (or maybe), you get a reminder email shortly before, if email notifications are on.

4. Tennis courts & clubhouse

Open Bookings in the menu.

Tennis courts

• Pick a court and a day, then a free 2-hour slot. Booking is instant.
• You can book up to 30 days ahead and hold up to 3 upcoming bookings at a time.
• Can’t make it? Cancel from My bookings so a neighbor can use the court.

Clubhouse

1. Enter the date, start and end time, the purpose of your event and how many people are coming (up to 120).
2. Review the Clubhouse Use Agreement and its rules, add your initials and type your name to sign it electronically.
3. Your request is pending until the Association accepts it — you get an email either way. You can view or print your signed agreement any time.

• Refundable deposit: $0 for homeowners, $500 for residents who lease or rent. Renters also need a separate agreement signed by the property owner at least 2 days before the event.
• Events can start from 8:00 AM and must be over by 11:00 PM the same day.
• Cancel at least 48 hours ahead for a full deposit refund.

5. Governing documents

Documents holds the HOA’s official papers in folders — Articles of Incorporation, the Covenants, Conditions & Restrictions, the Bylaws, state registrations, ARC guidelines and forms such as the Request for Property Modification. Open one to read it on the site, or download it.

6. Directory & your profile

• The Directory lists approved residents by name and address. Search by name or street. Please keep this information within the community.
• Open a neighbor to see their profile, or select ✉️ Send a message to write to them privately.
• My profile (select your name, top right): add a photo, your family members, what’s special about your family, and birthdays or anniversaries.
• You choose who sees it: a profile is private until you set it to “Residents”. Birthdays and anniversaries appear on the calendar only if you tick that box, and birth years are never shown.
• The Map tab shows the neighborhood on Google Maps.

7. Message board

The Message Board works like a Facebook group for the neighborhood: share news, ask questions, raise an issue, or post a photo of that broken gate.

• Post: write in the “What’s on your mind?” box and select Post. Optionally add a title, a category and up to 5 photos or files.
• Like a post or comment with 👍; select it again to take the like back. Hover the count to see who liked it.
• Comment right under a post, or open it to see the whole conversation.
• Filter by category with the buttons above the feed.
• Everything on the board is visible to all signed-in residents and the board is emailed about new posts. Posts and comments can’t be edited or deleted once sent — ask the board if something needs to come down.
• Up to 3,000 characters per post or comment.

8. Private messages

Messages in the menu is your private inbox. A red number shows how many conversations have something new.

• Start one with + New message, the ✉️ Message button on a board post, or Send a message on a neighbor’s profile.
• Private: only you and the person you’re writing to can read a conversation — not board members, not admins.
• Block someone from your conversation and they can’t message you any more (they aren’t told).
• Report a conversation if something is wrong: it is then shared, up to that moment, with the site’s admins so they can help.
• Delete conversation removes it from your inbox only.
• The board sometimes sends a message to all residents. Replies go privately to the sender.
• Want an email when you get a message? Tick the box at the bottom of Messages. The email says who wrote, not what.
• Up to 2,000 characters per message.

9. Requests to committees

Use My Tickets to send a request privately to: Architectural Review Committee (ARC), Maintenance Committee, HOA President, CFO / Finance, General / Other. For example, ask the ARC to approve a fence or a paint color, or report a maintenance issue.

• Only you and the board can see your ticket.
• Follow its status (open, in progress, approved, denied, closed) and reply to the board in the same ticket. You get an email when it changes.

10. Surveys & votes

Open Polls to answer surveys and votes from the board before their closing date. Some count one answer per household. Results are shown when the board publishes them; some polls are anonymous, which the poll says up front.

11. Social Committee

The Social Committee page shows planned neighborhood activities, their budget and volunteers. Activities that become events appear on the calendar, where you can RSVP.

12. Privacy

• Only approved residents can see the directory, documents, message board and profiles.
• Your profile, photo and family details are private until you choose to share them with residents.
• Private messages are seen only by the people in the conversation, unless one of them reports it to the admins.
• Your email address isn’t shown to other residents.

13. Getting help

Stuck? Use Forgot your password? for sign-in problems, or send a ticket to “General / Other”. If you can’t sign in at all, contact a board member — they can resend your password link.

You can also join our neighborhood Facebook group.